Terms and Conditions

Trainer Pulse - Terms and Conditions

These Terms of Use (“Terms of Use” or “Terms”) govern the use of our services as made available on the Trainer Pulse website (the “Site”). By accessing and/or using the Site and our services (including your mere browsing through the Site) you are agreeing to be bound by these Terms of Use, which constitute a binding legal agreement between you and Trainer Pulse. and its sub-processors (“Trainer Pulse” or “We”).

In addition, you hereby warrant that you will not use this Site in any way that could violate and/or misappropriate any proprietary rights of third parties, including data protection right, privacy rights, publicity rights and trade secrets. We reserve the right to change these Terms at any time, and you agree (by virtue of your continued use of our Site) to be bound by any such changes. If you do not agree to these Terms of Use, please do not use, access or browse the Site. 


Trainer Pulse’s services

Trainer Pulse provides services for conducting Online Personal Training of our Customers and their Clients who also access Trainer Pulse through the online platform (our “Services”).

Our Services may change from time to time, or we may stop (permanently or temporarily) providing our Services, or any feature therein, to you or to all our Customers. We reserve the right to create limits on access and use of the Services in our sole discretion.


Other applicable terms

These Terms refer to the following Policies which include additional terms to which, by entering and using our site, you are agreeing to be bound by:

  • Our Data Protection Policy at www.trainerpulse.com/data-protection, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing of your personal data and you warrant that all data provided by you is accurate.
  • Our Cookie Policy at www.trainerpulse.com/cookie-policy, which sets out information about the use of cookies when our site is being used by you.

Changes to these Terms

We reserve the right to change and revise these Terms at any time by amending this page without any express notice to you. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time without any express notice to you. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee or warrant that our site, or any content on it, will be free from errors or omissions.

Accessing our site


We do not guarantee or warrant that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice to you and for any reason whatsoever. By using the site, you are agreeing that we will not have any liability to you in contract, or for any tort if for any reason our site is unavailable at any time or for any period.


You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and other applicable terms and conditions, agree them and that they comply with them.

Acceptable Use Policies


Personal data and data protection laws

Trainer Pulse takes the protection of Customer data very seriously. Trainer Pulse has various policies and systems in place to enforce the safety of Customer data and the privacy of its clients.


We align with the laws set out in the General Data Protection Regulation (GDPR) - for more information please review our Data

Protection Policy.


You agree to publish and abide by an appropriate privacy policy that describes the collection, use and sharing of any information you collect from your Clients whilst using our services. You agree to comply with all applicable laws and regulations relating to your collection, use and sharing of the information you collect from users of your website using our Services. You will not (and will not allow any third party to) use our Services to track, collect or upload any data that personally identifies a user without properly informing the user of these practices.


Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or request your client to upload content to Trainer Pulse you must only collect the required data for you to fulfill your business obligations. Prior to uploading content you must be fully aware of the GDPR regulations to ensure you do not breach any data protection laws.


You warrant to us that any such contribution by you will comply with those standards, and you expressly agree that, as that is entirely your activity and we have no control over what you do, will be liable to us and indemnify us for any breach of that warranty.


If you are a Customer, this means you will be directly responsible for all and any loss, expense, claim or damage we suffer as a result of your breach of warranty. Do not upload any confidential information to our site or any information which is the intellectual property of a third party.

Linking to our site


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.


Payments & Refunds


A valid credit card is required for set up of all paid plan accounts - all credit card details are processed securely through Stripe. We do not store any credit card details.

Charges for access to the Services are billed on a monthly or annual basis and are non-refundable. There will be no refunds or credits for partial months of use of the Services, upgrade/downgrade refunds, or refunds for months unused with on an active account.


Cancellation & Termination

You are solely responsible for properly cancelling your account. You can cancel your account at any time by emailing support@trainerpulse.com - requests are dated once the email is received and will be actioned as soon as possible.

Trainer Pulse, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Services, or any other Trainer Pulse Services, for any reason at any time. Such termination of Services will result in the deactivation or deletion of your account with no refund. 


To contact us, please email support@trainerpulse.com



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